Policies

Clear, simple expectations.

We keep our policies straightforward so you always know what to expect.

Scheduling

Appointments are available by request and confirmed via email or text. Recurring clients receive first access to preferred days and times.

Cancellations

We kindly ask for at least 24 hours’ notice for reschedules or cancellations. Same-day cancellations may be subject to a fee to cover reserved time.

Access to Your Space

Clients may be home during the clean or provide secure entry instructions. We treat your keys, codes, and privacy with care and discretion.

Pets & Safety

We’re pet-friendly and happy to work around animals as long as they are safe with visitors. Please let us know about any special instructions before your appointment.

Payment

Payment is due at the time of service unless otherwise arranged. We accept common digital payment methods; details are provided during booking.

Quality Guarantee

If something was missed, please contact us within 24 hours so we can make it right. We genuinely want you to love how your space feels when we’re done.